While it represents a bit of a catch-up to competitors such as Qantas, Singapore Airlines is restricting the opportunity to bid to upgrades from Economy to Premium Economy. Having said that, the email hints that it may expand to other cabins in the future:
mySQupgrade will initially allow invited customers booked to travel in Economy Class, the opportunity to make a bid for a seat in Premium Economy Class. This functionality will be gradually introduced across the network, and provide customers another option to upgrade their class of travel, and enjoy greater levels of comfort when they fly.
The upgrade system works much the same as the offering of other airlines, with invitations being sent out a week or so before the bid. Singapore Airlines have not disclosed how they will determine who gets an offer, however the process is:
- If you’re eligible, you may receive an email invitation to bid 7 days before departure. Bids must be in $, and lie within a preset range.
- You can make, change, or cancel your bid for an upgrade any time before 50 hours to departure.
- If your bid is successful, expect an email notification 48 hours before departure. Only successful bids will be charged.
If the upgrade is successful, you will, for the most part, receive all of the usual benefits of Premium Economy such as priority check-in and an increased baggage allowance. Any points earning, though, will be based on the original purchased ticket.
Further information on mySQUpgrade may be found on the Singapore Airlines website