We are all probably used to seeing the website of our favourite loyalty program being offline for a few hour here and there. Now, in what is probably the longest piece of scheduled maintanence I have heard about, Hyatt have advised that the Gold Passport website will be unavailabe for most of next week – from 15 December through to 18 December.
During the outage period, any accounts will be basically inaccessible. Hyatt writes:
What members are able to do:
â€¢ Earn points and stay/night credit toward tier status for all eligible stays
â€¢ Earn points for eligible dining and spa services
â€¢ Book paid reservations
What members are unable to do:
â€¢ Cannot access your account information, including point balance and promotional awards, either online or by calling aÂ Global Contact Center
â€¢ Cannot redeem new promotional awards or points for free nights, room upgrades, or miles
â€¢ Cannot purchase or combine points
Any account activity accrued after December 12, 2015 will not be reflected on memberâ€™s account until the week of December 28, 2015. Members can be assured that any points earned during this time will be credited to their account. We appreciate your patience during this time.
We don’t want you to miss out, so if you’re planning an upcoming trip using your points or awards, start exploring and book before December 15, 2015. Otherwise, youâ€™ll have full access to your account beginning December 19, 2015.
While Hyatt have not disclosed what they are actually doing, I will note that my own experience of the website is that is has been somewhat unreliable of late. Hopefully, they are adrressing its performance and reliability issues.